Public Sector Urged to Transact Business Online
Government has been urged to change the mode of business transaction in the public sector following the covid-19 pandemic
The Country Director of CUTS-Ghana, Mr Appiah Kusi Adomako, has appealed to the Akufo-Addo led government to use the coronavirus pandemic as an opportunity to transform the mode of communication and business transaction in the public sector.
He said it was important for ministries, departments and agencies (MMDAs) to be directed to immediately abandon the old ways of using hard copies of documents in transacting business to the use of official emails and online transactions.
In an interview with Daily Graphic in Accra, he stressed that the government's directive on social distancing in the wake of the COVID-19 outbreak would be meaningful if all state institutions moved their services online and resorted to communicating by email, since that would limit physical contacts and curb the spread of the pandemic.
Mr Adomako further indicated that the pandemic was a wake-up call for state institutions to regularly update their websites with relevant information and also have robust call centres to limit the tendency of members of the public going to those institutions for petty enquiries.
"Majority of the MMDAs’ website lack the required information and whenever you attempt to call the telephone numbers listed on their web page, the call will either not go through or when it goes through, the chances of the call not being picked is high. These things must be fixed urgently," he said.
"The government must ensure strict enforcement of this regulation to make it compulsory for all of public workers to get official emails while NITA must also ensure that their services work all the time," he said.